Outbound Checker/Encoder with KPI

Join Joyday in our mission to spread happiness through delicious ice cream while building a rewarding career! We are seeking a detail-oriented Outbound Checker/Encoder with KPI to ensure accuracy and efficiency in our customer service operations. This role is perfect for someone who enjoys working in a fast-paced environment and has a passion for quality control.

As an Outbound Checker/Encoder with KPI at Joyday, you will be responsible for verifying and encoding customer data, ensuring that all information is accurate and up-to-date. You will work closely with our sales and customer service teams to maintain high standards of data integrity. This role offers a competitive salary and opportunities for growth within a dynamic and supportive team.

📋 Tanggung Jawab Pekerjaan

• Verify and encode customer data to ensure accuracy and completeness.
• Monitor and track KPIs to evaluate performance and identify areas for improvement.
• Collaborate with sales and customer service teams to resolve data discrepancies.
• Utilize data management software such as Salesforce or similar tools.
• Maintain accurate and organized records of all customer interactions.
• Provide regular reports on data accuracy and KPI performance.
• Participate in team meetings and contribute to process improvements.
• Adhere to company policies and procedures to ensure compliance and quality standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in data entry or a related field.
• Proven ability to work accurately and efficiently under pressure.
• Strong attention to detail and excellent organizational skills.
• Familiarity with data management software such as Salesforce or similar tools.
• Good communication and interpersonal skills.
• Ability to meet tight deadlines and work in a fast-paced environment.
• High school diploma or equivalent.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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