Customer Welcome Specialist (MITRA Greeting Call) - Astra Credit Companies

Join Astra Credit Companies as a Customer Welcome Specialist (MITRA Greeting Call) and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will be the first point of contact for customers, ensuring a warm and professional greeting that sets the tone for their entire interaction with our company. Based in Yogyakarta, you'll be part of a team dedicated to providing top-notch customer service, using tools like CRM systems and call management software to streamline your daily tasks.

At Astra Credit Companies, we pride ourselves on our commitment to customer satisfaction and continuous growth. This role offers a unique opportunity to develop your skills in customer service, communication, and relationship-building while contributing to a company that values its people and clients alike. If you're passionate about creating positive customer experiences and eager to make a difference, we invite you to apply and be part of our team.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome customers with a warm and professional demeanor, ensuring they feel valued and appreciated.
• Provide accurate and helpful information about our products and services, addressing customer inquiries and concerns promptly.
• Use CRM systems and call management software to log customer interactions, track calls, and maintain accurate records.
• Collaborate with the customer service team to ensure a consistent and high-quality customer experience across all channels.
• Identify and escalate any customer issues or complaints to the appropriate team members for resolution.
• Adhere to company policies and procedures, maintaining a high standard of professionalism and confidentiality.
• Participate in team meetings and training sessions to stay updated on best practices and company initiatives.
• Contribute to the development of customer service strategies and programs that enhance the overall customer experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or sales role, preferably in the financial services industry.
• Excellent communication skills, both verbal and written, with the ability to build rapport and establish trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and complaints with patience and empathy.
• Proficiency in using CRM systems and call management software, such as Salesforce or similar platforms.
• Ability to work well under pressure and meet targets in a fast-paced environment.
• High school diploma or equivalent; a bachelor's degree in a related field is a plus.
• Fluency in both Indonesian and English is a must, as you will be interacting with customers from diverse backgrounds.
• Ability to work independently and as part of a team, with a proactive and solution-oriented attitude.

🛠️ Keahlian

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